Studio Policy
Updated June 2023
Thank you for your interest in my online singing studio. You are very welcome!
This page outlines details of my studio fees and policies, such as cancellation, make-up, and payment policies. In booking through this site, all singers agree to abide by the following policies regarding fees, payments, and cancellation.
Please read these policies carefully before making bookings. Thank you.
Studio Term Dates, Variable Lesson Rates and Associated Policies.
My studio observes 4 Terms: Term 1 - Sept to Dec; Term 2 - January to Easter; Term 3 - after Easter to end June; Term 4 - July and August.
Booking through this site normally happens on a termly basis, with new booking made available about a month before the beginning of the next term.
1. Rates for from Term 1, Winter 2023.
I teach both online and in-person. Rates are different for these two types of lessons. Rates also change depending on the number of lessons that are paid for at once. Please read on to learn more.
1.1 Private Lessons - Virtual & In-Person (Please note all Cancellation policies below)
Consultation Lesson (30 minutes): free of charge
Virtual (V) Lessons - fee includes live virtual lesson, plus downloadable video recording of lesson to keep
A single V lesson: $90/hour Canadian* (Payment invoiced, due within one week of lesson. Late payment charge of 5% per week applies)
When purchasing 2-5 private V lessons at once: $88/hour Canadian* (Payment termly or monthly)
When purchasing 6-9 private V lessons at once: $86/hour Canadian* (Payment termly or monthly)
When purchasing 10 or more private V lessons at once: $84/hour Canadian* (Payment termly only)
In-Person (IP) Lessons - fee includes live lesson only
A single IP lesson: $100/hour Canadian* (Payment invoiced, due within one week of lesson. Late payment charge of 5% per week applies)
When purchasing 2-5 private IP lessons at once: $98/hour Canadian* (Payment termly or monthly)
When purchasing 6-9 private IP lessons at once: $96/hour Canadian* (Payment termly or monthly)
When purchasing 10 or more private IP lessons at once: $92/hour Canadian* (Payment termly only)
1.2 Group lessons (between 2 and 4 singers in a class)
Group lessons are also available. For 2-4 students, rates are as above, pro-rated. For 5 or more singers, please be in touch.
2. Payment of Fees.
2.1 PAYMENT TERMS
Termly Payments: payment in advance in full for 10 or more lessons is due on the first day of the month at the beginning of the series of lessons.
Monthly payments: payment in advance in full is due on the first day of the month in advance of the scheduled lessons.
2.2 HOW TO PAY
a) by Credit Card the payment portal on this site, which allows payment through Stripe and credit card.
Please note that, owing to website charges, payment by Stripe or credit card through this website incurrs an additional fee of 3.25%.
b) by E-transfer to kathryn (at) kathrynwhitney.net
If you have financial challenges and would like to spread out your payments over time, please be in touch so we can set up a payment plan.
3. Cancellation Policy
All lessons, once booked, are non-refundable. However, in the event of cancellation within the guidelines below, make-up credits can be issued, to a maximum of 3 make-up credits per singer per term (see term dates above).
Make-up Credit Guidelines.
- If the instructor cancels a lesson, she will issue a make-up credit that is valid until the end of the term in which the lesson was booked.
- If the student cancels a lesson with 48 hours notice, the instructor may issue a make-up credit at her discretion to a maximum of three make-up credits per term.
- If the student cancels a lesson with fewer than 48 hours notice, the lesson is forfeited and the lesson is charged.
- If a student attends a lesson showing signs of illness, they will be turned away and the lesson will be charged. Please speak to Kathryn about when to return to lessons after illness.
- Cancellation in advance owing to illness, if accompanied by a doctor's note, may be refunded, less transaction charges.
- Make-up credits can only be used in the term the original lesson was booked and cannot be carried over into subsequent terms.
4. Refunds.
Once purchased, all lessons are non-refundable, even if cancelled with 48 hours' notice, except in the case of illness, when a doctor's note will be requested.
Lesson credits are transferable. If you cannot use your make-up lesson or lesson credit within its time of validity, please consider gifting it to someone you know who might enjoy some singing time.
5. Right to Cancel
The instructor reserves the right to cancel future lessons at her discretion with 7 days notice. In the event of cancellation by the instructor, remaining fees will be returned less transaction charges and any applicable taxes.
6. Late Payment fee
If you are going to have any difficulty paying your invoice, please don't hesitate to be in touch. I am sure that we can work out a way for you to make your lessons affordable over time.
Please note that invoices that remain unpaid for 7 days without notice incur a charge of 5% of the outstanding invoice fee per week Thank you.
Thank you for your interest in working with me in my private singing studio. I am looking forward to working with you and I wish you well with your music-making!
Kathryn Whitney